As much as I love my Switch, there’s no denying that the Nintendo eShop on the Switch console is…let’s go with less than ideal.
The eShop on Switch simply doesn’t do the system’s extensive library of mostly fantastic releases justice. You could argue that it’s because Nintendo doesn’t have as much experience with digital marketplaces as its peers, I suppose. However, I’d argue that this makes no difference, since the company dabbled in the concept throughout the 3DS, Wii, and Wii-U eras.
I don’t understand why Nintendo decided to set things up the way it did or why it hasn’t adjusted anything in the years since. Redesigning an online storefront is a challenge, and updating would require taking it offline for at least a little while. I get all that. And yes, every second the eShop is down is lost revenue. I get that too. Still, I can’t help but feel like improving the user experience would be a net positive.